NSG 6620 Week 8 Discussions 1 & 2: Describe the key attributes of successful communication and relationship management strategies. Describe the nurse leader’s role in improving communication to enhance nursing professionalism
NSG 6620 Week 8 Discussions 1 & 2: Describe the key attributes of successful communication and relationship management strategies. Describe the nurse leader’s role in improving communication to enhance nursing professionalism
Discussion Question 1: Key Attributes for Successful Communication
One of the significant challenges in nursing and healthcare is learning to communicate effectively and safely with other nurses, staff, interprofessional healthcare teams, patients, and patient’s families. Nurses and other healthcare workers are often stressed and overworked as they deal with significant work-hours complexities.
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Nurses and nurse leaders need to have difficult conversations with staff and patients. For example, part of being an accountable nurse or leader is being a good communicator and having critical discussions, even when the conversations involve giving bad news or feedback for improvement.
Communication is a powerful skill and competency integral to every nurse leader’s role. Communication is not enough; the challenge in a twenty-first-century healthcare organization is communicating effectively in written words, through body language, and by being mentally and emotionally present during every conversation.
Using the readings for the week, the South University Online Library, and the Internet, respond to the following:
- Describe the key attributes of successful communication and relationship management strategies.
- Describe the nurse leader’s role in improving communication to enhance nursing professionalism.
- Identify two challenges you face when communicating during a conflict.
- Discuss communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy.
- Describe how being emotional during conflict can be ineffective and compromise successful communication.
- Comment on the postings of at least two peers.
Evaluation Criteria:
- Describe the critical attributes of successful communication and relationship management strategies.
- Describe the nurse leader’s role in improving communication to enhance nursing professionalism.
- Identify two challenges you face when communicating during a conflict.
- You discussed communication strategies you would use as a nurse leader to terminate an employee who has violated the organizational policy.
- Describe how being emotional during conflict can be ineffective and compromise successful communication.
- Justify your answers with appropriate research and reasoning.
- I commented on the postings of at least two peers.
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NSG 6620 Week 8 Discussion Question 2: Decision Making
Decision-making is a skill, and a competency nurse leaders must use in every act, word, and deed. A decision involves choosing between alternatives, and it is selecting the best plan of action given the information at hand when the decision is made.
Nurse leaders must be decisive as a decision leads to a definitive action plan. Some decisions must be taken immediately, while others may allow more time. An important concept to remember concerning decision-making is that not making a decision or taking any action is also a decision.
Considering this, nurse leaders must be attentive to every detail. For example, suppose there is no decision to honor the organizational policy regarding an employee’s unacceptable behavior or action. In that case, the inappropriate behavior or activity is then condoned or perceived as acceptable and may occur again. Nurse leaders’ decisions drive actions!
Using the readings for the week, the South University Online Library, and the Internet, respond to the following:
Describe the importance of making data-driven decisions.
Explain a decision your current or former nurse leader made and how this decision impacted the healthcare organization.
As a nurse leader, you have received information about an executive administrative decision from the board of trustees that you believe is likely to be unpopular. Formulate a plan to share this decision with the nursing staff.